| City |
Reason |
AA Protection - AA (001) tickets:
Agency Procedure for Seasonal Svc - MZT
Revenue/Published and BULK/OPAQUE FARE |
ENDORSEMENT BOX POLICY |
DFW-MZT |
DFW - MZT – Seasonal Service effective August19, 2012
- Seasonal service; effective August 19 - November 14, 2012
DFW – MZT – Change of Operation Schedule effective through August 18, 2012
- Frequency of service; DFW MZT will operate Saturdays only effective April 3 - August 18, 2012
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Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:
AA Protection Option:
DFW to/from MZT
- May select an alternate flight wholly AA/AA* (AA codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
AM (AeroMexico) Option:
- May book on AA to MEX using same or lowest available inventory in same cabin as ticketed
- MEX to/from MZT
- Book AM in the following inventories
- AM flights operated Aero Littoral by are included
Original AA Inventory |
Book AM Inventory |
Y |
Y |
K, N, S, Q, V |
P |
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New ticket must be annotated:
AA PROTECT MZT
This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed
Reissue: New ticket will have the same fare/fare basis as original ticket
Penalty: Change fee does not apply
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Award Tickets:
You must contact AAdvantage® directly for assistance:
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SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST |
Type of Fare |
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Agency Procedure for Seasonal Svc - MZT
Revenue/Published and BULK/OPAQUE FARE |
OSI FIELD DOCUMENTATION |
Revenue/Published Fare Tickets:
AA (001) tickets:
Travel agencies may refund Revenue/Published fare tickets only per the criteria:
NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA
Refer to the link:
Schedule Change-Rule 240/80 Online Refund
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Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the MZT seasonal service and there are no other AA flights servicing the market.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:
Note: Change fee does not apply
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PNR must be documented with the following OSI message:
4OSI AA CITY SEASONAL /DATE
NOTE:
Date is the original flight date.
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Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:
NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA
Refer to the link:
Schedule Change-Rule 240/80 Online Refund
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If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP)
- Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:
- Waiver Code: BULKRULE24080
Note: Change fee does not apply |
PNR must be documented with the following OSI message:
4OSI BULKFARE CITY SEASONAL/DATE
NOTE:
Date is the original flight date.
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