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Japan Travel Policy

Our hearts, thoughts and prayers go out to everyone impacted by the devastating chain of events that occurred on Friday, March 11, 2011.

The employees at American Airlines

For customers whose flights have not been cancelled, American Airlines offers the convenience to change travel plans as listed below:

If you are traveling to/from: On the following dates: And your ticket was issued no later than: You may begin travel as late as: Original inventory required?
Tokyo, Japan Haneda (HND)
Tokyo, Japan Narita (NRT)
March 19-May 31, 2011 March 24, 2011 July 10, 2011 Yes

The ticket reissue charge will be waived for one ticket change. NOTE: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge.

To change travel dates or for questions regarding refunds or destination changes, contact our Reservations personnel. If you purchase from a travel agency, please contact the agency you purchased your ticket from.

Inquires from Japan
Weekdays (9:00-17:30)

Inquiries from the U.S. and Canada
English +1-800-433-7300 (Toll free, 24/7)
Japanese +1-800-237-0027 (Toll free, 6:00-24:00 CST, 7 days a week)

If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page.

For up-to-date information about Japan travel, please visit the Japanese Civil Aviation Bureau* Web site.

(Updated on April 13, 2011)