Systemwide upgrades

Systemwide upgrades

About systemwide upgrades

Enjoy a confirmed upgrade from most Business and Economy Class fares to the next class of service anywhere American flies.

  • Systemwide upgrades can be used for one-way travel for up to three segments on American and American Eagle marketed and operated flights.
  • Executive Platinum members get 4 systemwide upgrades when qualifying or re-qualifying. You can earn up to 4 more systemwide upgrades; 2 at 150,000 EQMs and 2 at 200,000 EQMs.
  • Million Miler members get 4 systemwide upgrades when you reach 2 Million Miles and for every Million Mile level after.
  • Systemwide upgrades are credited to your account within 48 hours of being earned.
  • Upgrades earned based on your 2016 flight activity are valid through January 31, 2018; upgrades earned based on your 2017 flight activity are valid through January 31, 2019.
  • All travel must be completed by midnight (CT) of the expiration date.
  • You can share your upgrades with anyone you choose, whether you are traveling with them or not. Call your elite service desk in advance to request the upgrade.
  • If you cancel your trip prior to travel, call your elite service desk to reinstate your upgrade(s) for future use.

Systemwide upgrades aren’t available when you’ve booked:

  • Codeshare flights, including flights marketed by American and operated by other airlines
  • Government or military fares
  • Fares ineligible for mileage credit (like award tickets)
  • Basic Economy fare tickets

Find upgrade availability

  1. Log in to aa.com.
  2. When booking your flight on aa.com, look for the Systemwide upgrades link to find flights with upgrade seats available.
  3. “Systemwide upgrades” will be displayed if there are enough upgrades available on the flight for the number of passengers you are requesting, and you have the appropriate number of upgrades in your account.

Request an upgrade

  1. Log in to aa.com and make sure you have systemwide upgrades available in your AAdvantage account.
  2. When booking your flight on aa.com, look for the Systemwide upgrades link to find flights with upgrade seats available.
  3. Call your elite service desk to confirm your upgrade. If available, the required number of upgrades will be deducted from your balance.*
  4. If an upgrade isn’t available at the time of booking, we'll waitlist your request. Waitlisted requests will be confirmed in this order:
  • Elite status level
  • Upgrade type
  • 12-month Rolling EQDs

If the upgrade type and 12-month Rolling EQD value are the same we’ll look at the booking code then date/time of the request to determine prioritization.

For more information about how upgrade requests are prioritized, go to our program updates page.

AAdvantage program updates

If your upgrade hasn’t been confirmed by the time you check in, we’ll automatically add you to the airport upgrade standby list if you have the appropriate number of upgrades in your account 48 hours before departure.

Once your upgrade is confirmed, our app and Passbook will automatically update your mobile boarding pass.

If you want to use a systemwide upgrade for an existing reservation, call your elite service desk to check upgrade availability for your flight(s).

*Systemwide upgrades are subject to upgrade seating availability.

Track your upgrade balance

Keep track of your upgrade balance from your monthly AAdvantage account summary and on your AAdvantage profile.

In your AAdvantage profile you’ll find:

  • How many systemwide upgrades you have available
  • The date they were deposited and the expiration date
  • The number of upgrades you’ve used or upgrades you’re using on future flights

Summary details will only display if you have systemwide upgrades with an expiration date in the current or future year.

Systemwide upgrade terms and conditions This content can be expanded