Receipts and refunds

Receipts

Request a receipt for inflight purchases, tickets and fees. Transactions are available starting 72 hours after your flight for up to 9 months.

Refunds (request or status check)

Refunds for tickets, seats, fees and more

What's eligible for a refund?

If you bought your ticket through American Airlines, you can request a refund for:

  • Baggage fees
  • Pet fees
  • Priority
  • Preferred seats
  • Main Cabin Extra seats
  • Same-day flight change
  • The ticket of a deceased passenger

If you bought your ticket from a travel agent or on another website, contact them for refund help.

Refunds Opens another site in a new window that may not meet accessibility guidelines

Cargo and Priority Parcel Service

For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.

American Airlines Cargo customer service Opens another site in a new window that may not meet accessibility guidelines

Need more help?

Send us a letter, fax or email

Mail to:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax:

800-892-3447 (U.S.)
480-693-2759 (International)

Email:

Refunds Opens another site in a new window that may not meet accessibility guidelines

Be sure to include:

  • Passenger names
  • Email or U.S. mail address
  • Reason for request
  • Receipts
  • Ticket numbers
  • Date of travel
  • Departure and arrival cities