AAdvantage FAQs

Account summary and mileage balance

How do I update my user name or password? This content can be expanded
I have questions about my account. Where should I go? This content can be expanded
How do I get my AAdvantage card? This content can be expanded
When are miles credited to my account? This content can be expanded
How can I keep my miles from expiring? This content can be expanded

Award travel

How do I book award travel on other airlines? This content can be expanded
Is there an extra charge for award travel on other airlines? This content can be expanded
Can I redeem miles to travel in Premium Economy on other airlines? This content can be expanded
Can I combine award travel and a fare sale in one reservation? This content can be expanded
Can I book award travel for multiple passengers using multiple accounts? This content can be expanded
What’s the difference between a Business/First and a First award? This content can be expanded
How long can I hold my AAdvantage award reservation? This content can be expanded
Why can’t I hold my award reservation? This content can be expanded
How far in advance can I make my award reservation? This content can be expanded
What do I do if I'm unable to use my award ticket? This content can be expanded

500-mile upgrades

Learn all about 500-mile upgrades

Can I buy upgrades for another person? This content can be expanded
How soon can I use my upgrades? This content can be expanded
Once I buy upgrades, how soon will they show in my account? This content can be expanded

Systemwide upgrades

Learn all about systemwide upgrades

Why is my systemwide upgrade balance not displaying on aa.com? This content can be expanded
Why does my upgrade summary show upgrades as "used" for a future trip? This content can be expanded
If I’m waitlisted on a future flight, will that show in my upgrade summary? This content can be expanded
How do I waitlist if I’m traveling on a one-way flight with multiple segments? This content can be expanded

Upgrades on British Airways and Iberia

Upgrades on British Airways and Iberia

Can I upgrade on British Airways and Iberia flights? This content can be expanded
Can I upgrade from a discount Economy fare? This content can be expanded
Why is my upgrade on British Airways not valid from Economy to Business? This content can be expanded

Airport upgrade standby list

Why does my priority on the upgrade standby list change? This content can be expanded
How are companion upgrade requests prioritized on the upgrade standby list? This content can be expanded
Why didn't my upgrade request show on the upgrade standby list? This content can be expanded

Standby upgrades

How does the standby upgrade offer work? This content can be expanded
Will customers using AAdvantage® upgrades have priority over standby upgrades? This content can be expanded
Will the standby upgrade offer be available for AAdvantage elite members? This content can be expanded

Earn miles

How do I get mileage credit? This content can be expanded
Can I earn miles for someone else's activity? This content can be expanded
Can I earn credit in more than one loyalty program? This content can be expanded

Missing miles

How do I request missing miles? This content can be expanded
How long will it take for my missing miles request to be resolved? This content can be expanded

Mileage Multiplier

I didn't multiply my miles when I checked in, can I still do that? This content can be expanded
Why wasn't I offered Mileage Multiplier for my trip? This content can be expanded
Can I buy Mileage Multiplier after I fly? This content can be expanded
What if I bought Mileage Multiplier but my flight is cancelled or re-routed? This content can be expanded

Promotions and registration

Do I have to register to get credit for a promotion? This content can be expanded
Why won’t my promotion code work? This content can be expanded
What if I registered but didn't get credit? This content can be expanded

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Contact AAdvantage

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