Website, mobile & app FAQs

Website

How do I update my user name or password? This content can be expanded
How is my privacy protected and what information do you collect? This content can be expanded

Mobile web

Lean about aa.com on your mobile device

How do I get to the aa.com mobile site? This content can be expanded
What can I do on the aa.com mobile site? This content can be expanded

Mobile boarding pass

How do I get and use a mobile boarding pass? This content can be expanded
Why didn't I get a mobile boarding pass? This content can be expanded
What if I don’t have Wi-Fi or 3G access at the airport? This content can be expanded

App

Learn about the American Airlines app

How do I log out of the app? This content can be expanded
How do I stop the app from remembering my password?>> This content can be expanded
When will my upcoming flight show on the home screen? This content can be expanded
Does the app use my GPS location? This content can be expanded

Check-in

Why did the app send me to aa.com to check in? This content can be expanded
Who can check-in on the app? This content can be expanded
Why can’t I check in on the app? This content can be expanded

Features

How can I see my reservations? This content can be expanded
Can I view or change seats? This content can be expanded
Can I view the airport standby list? This content can be expanded
How do I request an upgrade? This content can be expanded
How do I create a flight status notification? This content can be expanded

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