Conditions of carriage

The contract between you, the passenger, and us, American Airlines

At American Airlines, we fly over borders – across the country and the world – to connect people and communities. Providing this service and making the world a smaller, more inclusive place, is a huge part of who we are.

These conditions cover all of your rights and responsibilities as a passenger on flights operated by American Airlines. We’ve simplified this contract to make our policies clearer and easier to understand.

Flying with American

Contact us

Good or bad, we want to hear from you. Please contact us with your comments, concerns and feedback. Our Customer Relations team is here for you and will respond promptly.

Call Customer Relations: 817-786-3778

Contract details This content can be expanded
The words we use This content can be expanded

You

As a passenger, you're required to act in way that's consistent with ensuring the safety of everyone on board. This includes complying with the laws and travel requirements of the countries we fly to, from or over. Traveling can be stressful, and we appreciate your patience and courtesy.

Passenger responsibilities This content can be expanded
Children traveling This content can be expanded
Customers with special needs This content can be expanded

Your flight

When it comes to checking in and arriving at the airport, earlier is better. Give yourself extra time if you're checking bags or traveling internationally.

Before you head to the airport, you can check for travel alerts that impact the cities in your trip and get flight status information like gates and times.

Download the American Airlines app to get real time updates about your travel.

American Airlines app

Check-in and arrival times This content can be expanded
Changes to schedules / operations This content can be expanded
Fare changes This content can be expanded
Events beyond our control (Force Majeure) This content can be expanded
Oversold flights This content can be expanded
Delays, cancellations and diversions This content can be expanded

Your ticket, bags and refunds

Baggage This content can be expanded
Baggage liability (domestic flights) This content can be expanded
Liability for international flights This content can be expanded
Ticket types and refunds This content can be expanded
Ticket validity This content can be expanded

You may also like...