Five Star Service

Five Star Service airport assistance

Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business.*



  • Boston (BOS)
  • Charlotte (CLT)
  • Chicago O’Hare (ORD)
  • Dallas/Fort Worth (DFW)
  • Los Angeles (LAX)
  • Miami (MIA)
  • New York Kennedy (JFK)
  • New York LaGuardia (LGA)
  • Philadelphia (PHL)
  • Phoenix (PHX)
  • San Francisco (SFO)
  • Washington D.C. Reagan (DCA)

Outside the U.S.

  • Buenos Aires, Argentina (EZE)
  • London Heathrow, United Kingdom (LHR)
  • Sao Paulo, Brazil (GRU)
  • Tokyo Narita, Japan (NRT)

Service options

Departure assistance

Customized help with your departure check-in and security.


  • Curbside meet and greet
  • Flagship® First Check-In (where available)
  • Expedited security screening (where available)
  • Admirals Club® lounge access
  • Gate escort and pre-boarding assistance
  • Priority re-accommodation during delays
  • Car service coordination

Connection assistance

You'll be greeted upon arrival and escorted to your next flight. If you have time, we’ll accompany you to the Admirals Club lounge (where available).


  • Arrival gate meet and greet
  • Admirals Club lounge access
  • Gate escort and pre-boarding assistance
  • Priority re-accommodation during delays
  • Assistance with connections on other airlines

Arrival assistance

Upon arrival, we’ll meet you at the gate and escort you through Customs and Immigration and/or baggage claim.


  • Arrival gate meet and greet
  • Escort to Baggage Claim
  • Escort through Customs and Immigration for international arrivals
  • Admirals Club lounge access**
  • Coordinate baggage attendance
  • Car service coordination
  • Escort to car service

*Five Star Service does not include continuous care, medical assistance, dispensing medication, assistance with meals or aid within a restroom. Contact Reservations at 800-433-7300 for help with these needs.

**Admirals Club lounge access not available on international arrivals.

Prices and reservations


Each service option is priced separately.

Within the U.S.

$350 per adult, per option

Outside the U.S.

$350 per adult, per option,
plus local taxes where applicable
(See terms and conditions)

Additional travelers

$100 each additional adult
$50 each child (17 years and under)


Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.

Make a reservation

877-578-2702 (877-5STAR-02)

Email Five Star Service

Terms and conditions This content can be expanded