Travel updates
Our Clean Commitment
More thorough cleaning, more often
On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.
Travel flexibility and peace of mind
For travel this summer
We’re extending our offer to waive change fees on existing and new tickets for summer travel through September 30, 2020. This offer includes Basic Economy and AAdvantage® award tickets.
Keep in mind:
- You may owe any difference in ticket price when you rebook your trip.
- You’re allowed to change your origin and destination cities as part of this offer.
- If you rebook, travel must be completed by December 31, 2021.
Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.
For new travel booked by September 8, 2020
For new tickets booked between now and September 8, 2020, we’re expanding our offer to waive change fees for travel October 1, 2020, and later. This offer includes Basic Economy and AAdvantage® award tickets.
Keep in mind:
- You may owe any difference in ticket price when you rebook your trip.
- You’re allowed to change your origin and destination cities as part of this offer.
Your trip
Changing your trip
You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.
Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.
You can change or cancel your trip online in just a few steps. Here’s how:
1. Find your trip
You'll need your 6-character confirmation (also called a ‘Record Locator’).
If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
AAdvantage® members can log in to their account to find upcoming trips.
2. Choose from the toolbar
Choose 'Change trip' or 'Cancel trip' in the top toolbar and follow the prompts.
3. Check your email
When you’re done, we'll send a confirmation email that includes your ticket number.
Keep this handy so you can refer to it when you call to rebook.
When you're ready to rebook your trip, please call Reservations.
When you call, you'll need:
- Your 6-character confirmation (also called a ‘Record Locator’)
- Your ticket number
The ticket number can be found on your:
- Cancellation email
- Confirmation email from when you bought your ticket – look in the ‘Receipt’ section
- Credit card statement – the reference number is next to the amount charged
- Receipt from Airport / City Ticket Office – at the bottom in the middle of the ticket
American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.
Travel requirements
When you check-in you'll be asked to confirm you've been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.
Face coverings
A face covering is required while flying on American, except for children under 2 years old. Starting July 29, 2020, you'll also be required to wear a face covering in the airport where your trip begins, where it ends and where you connect.
- Please bring your own face covering to use while traveling. While limited quantities of face coverings may be available at the gate, they will not be available for every customer on every flight.
- Be sure your face covering is on before you board the plane and wear it during your flight. If you decline to wear one, you may be denied boarding and future travel on American.
- Your face covering may be removed to eat or drink, but please put it back on when you’re done.
Keep in mind, a face covering can be a mask or any secured cloth like a scarf or bandana that covers your nose and mouth. Visit the Centers for Disease Control and Prevention (CDC) website for more information.
Travel restrictions
State and local governments in the U.S. have implemented a range of travel requirements related to COVID-19. If you’re traveling from certain areas within the U.S., you may be required to self-quarantine for 14 days from the time you arrive, or the duration of your trip (whichever is shorter).
Keep in mind that travel requirements are updated often, so we recommend checking city and state websites before your trip for the latest information.
- Alabama Opens another site in a new window that may not meet accessibility guidelines.
- Alaska Opens another site in a new window that may not meet accessibility guidelines.
- Arizona Opens another site in a new window that may not meet accessibility guidelines.
- Arkansas Opens another site in a new window that may not meet accessibility guidelines.
- California Opens another site in a new window that may not meet accessibility guidelines.
- Colorado Opens another site in a new window that may not meet accessibility guidelines.
- Connecticut Opens another site in a new window that may not meet accessibility guidelines.
- Delaware Opens another site in a new window that may not meet accessibility guidelines.
- District of Columbia Opens another site in a new window that may not meet accessibility guidelines.
- Florida Opens another site in a new window that may not meet accessibility guidelines.
- Georgia Opens another site in a new window that may not meet accessibility guidelines.
- Hawaii Opens another site in a new window that may not meet accessibility guidelines.
- Idaho Opens another site in a new window that may not meet accessibility guidelines.
- Illinois Opens another site in a new window that may not meet accessibility guidelines.
- Indiana Opens another site in a new window that may not meet accessibility guidelines.
- Iowa Opens another site in a new window that may not meet accessibility guidelines.
- Kansas Opens another site in a new window that may not meet accessibility guidelines.
- Kentucky Opens another site in a new window that may not meet accessibility guidelines.
- Louisiana Opens another site in a new window that may not meet accessibility guidelines.
- Maine Opens another site in a new window that may not meet accessibility guidelines.
- Maryland Opens another site in a new window that may not meet accessibility guidelines.
- Massachusetts Opens another site in a new window that may not meet accessibility guidelines.
- Michigan Opens another site in a new window that may not meet accessibility guidelines.
- Minnesota Opens another site in a new window that may not meet accessibility guidelines.
- Mississippi Opens another site in a new window that may not meet accessibility guidelines.
- Missouri Opens another site in a new window that may not meet accessibility guidelines.
- Montana Opens another site in a new window that may not meet accessibility guidelines.
- Nebraska Opens another site in a new window that may not meet accessibility guidelines.
- Nevada Opens another site in a new window that may not meet accessibility guidelines.
- New Hampshire Opens another site in a new window that may not meet accessibility guidelines.
- New Jersey Opens another site in a new window that may not meet accessibility guidelines.
- New Mexico Opens another site in a new window that may not meet accessibility guidelines.
- New York Opens another site in a new window that may not meet accessibility guidelines.
- North Carolina Opens another site in a new window that may not meet accessibility guidelines.
- North Dakota Opens another site in a new window that may not meet accessibility guidelines.
- Ohio Opens another site in a new window that may not meet accessibility guidelines.
- Oklahoma Opens another site in a new window that may not meet accessibility guidelines.
- Oregon Opens another site in a new window that may not meet accessibility guidelines.
- Pennsylvania Opens another site in a new window that may not meet accessibility guidelines.
- Puerto Rico Opens in a new window
- Rhode Island Opens another site in a new window that may not meet accessibility guidelines.
- South Carolina Opens another site in a new window that may not meet accessibility guidelines.
- South Dakota Opens another site in a new window that may not meet accessibility guidelines.
- Tennessee Opens another site in a new window that may not meet accessibility guidelines.
- Texas Opens another site in a new window that may not meet accessibility guidelines.
- Utah Opens another site in a new window that may not meet accessibility guidelines.
- Vermont Opens another site in a new window that may not meet accessibility guidelines.
- Virginia Opens another site in a new window that may not meet accessibility guidelines.
- Washington Opens another site in a new window that may not meet accessibility guidelines.
- West Virginia Opens another site in a new window that may not meet accessibility guidelines.
- Wisconsin Opens another site in a new window that may not meet accessibility guidelines.
- Wyoming Opens another site in a new window that may not meet accessibility guidelines.
Many countries are restricting entry due to COVID-19. We recommend that you check the latest entry requirements before your trip as they are updated often.
Your travel experience
If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.
At the airport
Curbside check-in / ticket counters
Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.
Checked pet service
Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.
Clubs and lounges
We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.
On our planes
Food and drinks
We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Complimentary fruit and cheese plate*
- Drinks, including alcohol, by request only
- No drinks served before departure
*Not available on American Eagle flights.
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- No alcohol or meals except on long-haul international flights
- No snacks or food for purchase
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
In First and Business:
- No drinks served before departure
- Complimentary fruit and cheese plate
- Meals served on one tray, not in courses**
- Alcohol will be available
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
*Includes transcontinental and Hawaii.
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
Updated at 11 a.m. (Central Time) on July 31, 2020