Web accessibility

Our commitment to diversity and inclusion

At American Airlines, accessibility, diversity and inclusion are important values that affect everything we do. Whether you use a screen reader, voice recognition software or another kind of assistive technology, we’re making it easy to navigate our site and find exactly what you need.

We’ll never stop working to deliver on our promise of making American the best and most inclusive airline in the world.

Accomplishing accessibility goals

We set our web accessibility standards high and work tirelessly to achieve them. Our team is dedicated to ensuring our sites meet all current laws and guidelines – including the W3C WCAG 2.0 guidelines – and create a useable experience for all customers. We are continuously educating ourselves and learning through training sessions with advocacy groups, industry partners and more.

The accessibility of this website is periodically evaluated and tested using automatic technology, including but not limited to screen readers and screen magnifiers. We also test this website with users with disabilities who use these technologies. These processes will facilitate accessibility for everyone, regardless of disability or device used to access information on our websites.

How our site has changed

Here are some of the things we’re doing to make our site easy to use for everyone:

Improved site structure

We're working to edit every page on our sites to include appropriate headings, lists, paragraphs and other formatting for better usability with assistive technology.

Added text equivalents

We’re adding alternative text, captions and transcripts to images and videos so users who can't see or hear have a text equivalent to interact with.

Built for full keyboard access

We’re developing new pages with keyboard accessibility in mind so that users can easily tab through a page to find the content they need.

Create site consistency

We've created templates for our site to ensure consistency. Once you’re familiar with how our pages and menus work, you can expect similar functionality across the site, each time you visit.

Contact us

Although our evaluations and testing are ongoing, if at any time you have specific questions or concerns about the accessibility of any particular webpage, please contact Customer Relations.

Call Customer Relations: 817-786-3778

Message Customer Relations